ClearRoute UK

Last updated: 08/01/2026

ClearRoute UK is committed to protecting your privacy and handling your personal data responsibly.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, products, and services.

1. Who We Are

ClearRoute UK provides general information and application preparation support relating to UK visa applications. We do not provide immigration advice or legal services.

For the purposes of data protection law, ClearRoute UK is the Data Controller.

Contact email: info@clearrouteuk.com
Business location: United Kingdom

2. What Personal Data We Collect

We may collect the following types of personal data:

a) Information you provide directly

  • Name
  • Email address
  • Payment confirmation details (handled securely by third-party providers)
  • Documents submitted for document preparation review (if you purchase that service)

b) Automatically collected information

  • Basic website usage data (e.g. page visits, browser type)
  • Email engagement data (e.g. opens and clicks)

We only collect data that is necessary to provide our services.

3. Special Category Data

If you choose to submit documents for a document review service, those documents may contain special category personal data, such as information relating to immigration status.

We process this data only for the purpose of providing the requested document preparation service and do not use it for any other purpose.

4. How We Use Your Data

We use your personal data to:

  • Deliver digital products and downloads
  • Provide document completeness and formatting reviews (where purchased)
  • Communicate with you about your purchase or enquiry
  • Send informational emails (where you have opted in)
  • Improve our website and services

We do not use your data for automated decision-making or profiling.

5. Legal Basis for Processing

Under UK GDPR, we process your data on the following lawful bases:

  • Contract – to provide products or services you have purchased
  • Consent – where you have opted in to receive emails
  • Legitimate interests – to operate and improve our business, provided this does not override your rights

6. How We Store and Protect Your Data

We take reasonable steps to protect your personal data, including:

  • Secure cloud storage with restricted access
  • Limiting access to authorised persons only
  • Using reputable third-party service providers

Documents submitted for review are stored securely and accessed only for the purpose of providing the service.

7. Data Retention

We retain personal data only for as long as necessary.

  • Email and purchase records are retained for business and legal purposes
  • Documents submitted for review are deleted within 30 days of service completion unless a longer period is legally required

8. Sharing Your Data

We do not sell or rent your personal data.

We may share limited data with trusted third-party service providers who help us operate our business, such as:

  • Payment processors (e.g. Stripe)
  • Email service providers (e.g. MailerLite)
  • Cloud storage providers

These providers are required to handle your data securely and in accordance with data protection law.

9. International Transfers

Some service providers may store data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR.

10. Your Data Protection Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent at any time (for marketing emails)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at:
info@clearrouteuk.com

11. Cookies

Our website may use basic cookies to ensure proper functionality and to understand how visitors use the site.

You can control cookies through your browser settings.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

ClearRoute UK
Email: info@clearrouteuk.com