ClearRoute UK

Digital Products – No Returns

ClearRoute UK sells digital products, including downloadable checklists, guides, and information-based preparation materials.

Due to the nature of digital content, all sales are final once a product has been downloaded or accessed. We do not offer refunds, exchanges, or returns for digital products.

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Consumer Rights (UK Law)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers usually have a 14-day cooling-off period.

However, this right does not apply to digital content once:

• The download has started, and

• The customer has given explicit consent to immediate access, and

• The customer has acknowledged that they lose their right to cancel.

By purchasing and downloading our digital products, you confirm that you understand and agree to this.

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Information-Based Products Disclaimer

All ClearRoute UK products are:

• Information and preparation tools only

• Based on publicly available UK Home Office guidance

• Not a substitute for legal or immigration advice

Because these products do not assess individual eligibility or outcomes, refunds cannot be offered based on:

• Personal circumstances

• Application outcomes

• Changes in immigration rules after purchase

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Technical Issues

If you experience a technical issue accessing your purchase (such as a broken download link or file error), please contact us at enquiries@clearrouteuk.com.

We will:

• Re-send the download, or

• Provide access to a working version

This does not entitle the customer to a refund.

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Duplicate Purchases

If you accidentally purchase the same product more than once, please contact us within 7 days and we will review the issue.

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Contact Us

For any questions regarding this policy, please contact:
📧 enquiries@clearrouteuk.com